Shipping policy

1. Processing Time:

• Orders are processed within 1-2 business days (excluding weekends and holidays) after payment verification.
• Please double-check your shipping address. We will not be responsible for orders shipped to incorrect addresses.

2. Shipping Rates:

• Shipping charges are calculated based on the weight of your order and the destination.
• Free shipping is available for orders over a specified amount. Check our promotions for details.

3. Shipping Methods:

• We offer standard and expedited shipping options.
• Standard shipping usually takes 3-5 business days, while expedited shipping takes 1-2 business days.

4. International Shipping:

• We ship internationally. Shipping rates and delivery times vary based on the destination.
• International customers are responsible for any customs duties or taxes imposed by their country.

5. Order Tracking:

• Once your order is shipped, you will receive a tracking number via email.
• Use the tracking number to monitor your package's journey to your doorstep.

6. Delays:

• We strive to deliver your order promptly, but unforeseen circumstances may cause delays.
• If there's a significant delay, we will notify you via email.

7. Lost or Damaged Items:

• In the rare event of lost or damaged items during shipping, please contact us within 7 days of receiving your order.
• Provide photos of the damaged items and packaging for our investigation.

8. Returns Due to Shipping Issues:

• If your order is returned to us due to an incorrect address or delivery failure, we will contact you for an alternative address.
• Additional shipping charges may apply for reshipment

Thank you for choosing Lounge